BAE Systems wanted to leverage augmented reality technology to improve the quality of the finished product, increase assembly speed, and achieve industry compliance.Â. Deploying augmented reality to optimize factory operations, improve quality control, and reduce energy consumption. They sourced HoloLens smart glasses from Microsoft and utilized. Read the full Rubik’s case study. Digital transformation: The Huawei case study. Digitisation is rapidly changing B2B businesses and it is crucial that companies transform and respond to these challenges. This was highly complex and involved the migration of functionality from the mainframe and other systems over to Oracle EBS. Please see www.pwc.com/structure for further details. None of this had been done before by anyone in the industry. A no-compromise, fully customized solution. THE STATE OF. Sales teams needed to be focused on generating leads, reaching quotas, and engaging with customers. offered everything they needed, including a customizable product matrix and a one-step checkout and still allowed Samuel Hubbard to retain Magento for their B2C channel. TKMS processes over 2 million orders per year for 250,000 customers worldwide. THINK ACT The digital rntnse fr omo calec 3 The digital transformation of capital goods and soft-ware (in B2B business) is in full swing. Advanced Manufacturing & Services. Roadmap for B2B digital transformation. November 22, 2018 Login to rate this article . As their production speed increased, BAE wanted to equip line workers with augmented reality glasses to reduce training periods. The study, “Digital Transformation In The Age Of The Customer,” explored the hypotheses that firms are confused about what constitutes digital transformation (an d who should drive it) and that many firms don’t have the required skills to transform into digitally mature organizations. Digital Transformation Is the Way to Pricing Excellence. Case management and email-to-case workflows to accelerate the resolution of customer inquiries and to ensure that all business units operate using the same tools and systems. A few months after launch, they inventoried 4,500 SKUs and realized an increase of $32,000 in B2B orders per month. TKMS needed to fully utilize data insights through algorithms. Set preferences for tailored content suggestions across the site. This spotlight focuses on specific findings and considerations for B2C enterprises. You just might find the inspiration you need to start your own digital transformation. Alfred also improves efficiency by simulating the TKMS network setup at any given time.Â. Their primary challenge was automating day-to-day tasks to reduce the amount of time teams spent on coordinating and manual data entry. Learn how digital transformation … … 7 … In addition, they can analyze and track both B2B and B2C sales from a single admin panel. Unfortunately, this data isn’t leveraged to make improvements or used reliably by the very technology that manufacturers are implementing. The result was Alfred, an AI solution developed in-house in 2018. Follow Published on Feb 26, 2016. TKMS processes over 2 million orders per year for 250,000 customers worldwide. Digital Transformation in Manufacturing is Everywhere, Thanks to Industry 4.0 and the Industrial Internet of Things (IIoT), manufacturers generate. After implementing OroCommerce, Saltworks operates both B2B and B2C websites from a single source of truth. A technology company saves $330 million in revenue If you’ve been sitting on the sidelines, unsure if a digital transformation is right for your company, take a look at how others are successfully utilizing technologies in these manufacturing digital transformation case studies below. ThyssenKrupp Materials Services (TKMS) is the largest material distributor and service provider in the western world. As they looked to improve their B2B capabilities, Saltworks considered platforms such as BigCommerce, WooCommerce, and Magento 2. Robert Henderson . Their products are manufactured and sold around the world. Join businesses just like yours that successfully completed their digital transformation in the manufacturing industry: Leave your comment. Digital Transformation Case Study 1. They say that necessity is the mother of invention, and it was certainly true here. The pandemic accelerated digital transformation in general, but many companies still waited to take decisive action. More. This case study shows how we managed to reach 100.000.000 EUR of online revenue, within only 3 quarters last year. You must be logged in first. That is, if you want to. How to adjust the operating model and revive stalled digital efforts. B2B companies need to always be evaluating their approach to customer experience to stay on top of new trends and technologies. Huawei hardly talked about its business operations and transformation by themselves. Over the past 30 years, Huawei has experienced tremendous growth, but only a few know about how the company thoroughly committed to the principles of digital transformation. Learn how B2B companies have transformed their sales teams to thrive through change. That is, if you want to sell the digital transformation idea to upper management, you need positive examples of how other companies approached their challenges by implementing new technology and processes. They import and supply gourmet and artisan salts to the food and beverage industry as well as the health and beauty industry. This meant that customers needed to rely directly on sales personnel for inquiries into order and service status, cutting into sales efficiency. Staff better understand the customer journey, offered better customer support, and can even login on behalf of B2B customers to assist with the shopping process when needed. HP manufactures computers, workstations, and printers for businesses and consumers alike. Creation of a seamless shopping cart experience by reducing the number of standard checkout steps from five down to two. If rethinking operating models, adopting new principles, and increasing efficiencies is creating digital fatigue, rely on the services of a, If you want to be a customer-focused company, you need flexible B2B-specific, [Updated] Effects of COVID-19 on Business: Reopening, Lockdowns in B2B Commerce, 8 Fantastic Examples of eCommerce Marketing During COVID-19, OroCommerce Named Niche Player in Gartner’s 2020 Magic Quadrant for Digital Commerce. This required human intervention on over 85% of all orders, which was error-prone and led to delays in order processing. Unifying B2C and B2B sales with one platform. A new platform and website later, the Saltworks store went live. Leading B2B company Air Liquide, similarly, has found great value in embracing the customer-centricity thought process. Digital transformation; Marketing automation; Performance marketing; B2B digital advertising guide. Digital Sales Transformation. Alfred recommends which physical sites should be expanded and the sites to close down and identified material substitutions that assist with contract negotiations and bundling. Its. Integrating their manufacturing network with tools such as ERP, PIM, eProcurement, eCommerce, and CRM for deeper bonds with customers. One of the strengths of Safesforce’s Commerce B2B platform is that it is highly customizable. When combined with our back-end modernization work, the results have been impressive: Within the first 30 days the portal produced over 7,000 logins, driving $17 million in revenue; the client had expected 200 logins and $200,000 in revenue, A significant rise in customer satisfaction. An increase of $ 32,000 in B2B orders per month customer experiences that out! Algorithms to improve materials and leathers revenue by 3.5 % ” engaging with customers quotes, and., 2018 Login to rate this article milestones for orders, invoices,,. 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